Due to the importance of the sector in which it operates, Pentaferte is aware that the quality of its devices is the fundamental basis for customer safety. To this end, it establishes, maintains and improves its quality management system in order to meet customer requirements, while respecting the principles of UNI CEI EN ISO 13485:2016 and in accordance with the legislation regulating the medical sector.

This is summarised in the COMPANY MISSION as set out below:

All PENTAFERTE personnel work every day, in a dedicated, flexible and dynamic manner, to offer safe devices useful for safeguarding human health.

The Quality Manual, of which this document is an integral part, give a detailed description of all actions and checks that are carried out in order to achieve the objectives that the company sets itself in a satisfactory manner. In particular, the achievement of these objectives requires the implementation of strategies aimed at ensuring:

• improved customer service, paying the utmost attention to present and future needs and aiming to exceed customer expectations;
• the development of human resources, promoting the unity of purpose and direction by company managers, who are responsible for creating and maintaining an internal environment which is motivated and fully involved in the pursuit of the quality objectives;
• improved product quality, planning and implementing interventions that can help reduce the percentage of non-conforming products. Focus on core business and special ranges with high marginality;
• the continuous improvement of overall performance, through the identification, analysis and systematic management of all those processes that are interconnected to achieve a specific objective;
• the retention of existing customers and the achievement of a dominant position in Europe in the sale of devices from the enteral range.